Privacy Policy
Effective date: [INSERT TODAY’S DATE]
APEX Connect is operated by APEX Real Estate Management Group, located in Missouri, USA. Our website is apexremg.com. APEX Connect is a private internal social network for licensed real estate agents within our brokerage. It is not a public-facing app. Access is restricted to people we explicitly invite through an approved email whitelist.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. We wrote this in plain English so you can understand it without needing a lawyer.
Information We Collect
Account info: We collect your name, email address, phone number, and hashed password.
Professional profile: We collect your real estate license number, market center / office, years of experience, bio, profile photo / avatar, and brokerage role, such as agent, leadership, or admin.
User-generated content: We collect the content you choose to create or upload in APEX Connect, including posts, comments, direct messages, group memberships, photos and files uploaded to feeds, listings, rentals, and resources; listing/rental data such as addresses, prices, descriptions, and photos; open-house schedules and coverage offers; vendor recommendations and reviews; and support-exchange requests.
Device & technical: We collect your Expo push notification token, device platform such as iOS or Android, app version, IP address in server access logs, and basic crash diagnostics.
Information We Do Not Collect
We do not collect precise GPS location or background location, contacts, advertising identifiers, biometrics, web browsing history outside the app, microphone access, or camera roll content beyond what you explicitly attach or upload.
How We Use Information
We use your information to deliver the APEX Connect service. This includes showing posts, routing direct messages, displaying profiles, managing groups, sharing listings and resources, and sending push notifications for mentions, messages, open-house offers, announcements, and similar activity.
We also use information to authenticate users, restrict access to approved members, prevent abuse or unauthorized access, troubleshoot errors, maintain security, provide support, and comply with legal obligations.
Who Can See Your Content
APEX Connect content is visible only to other approved APEX Connect members, which means licensed agents and authorized team members within the brokerage. APEX Connect is not designed for the general public.
Please remember that posts, comments, files, listings, rentals, vendor recommendations, reviews, direct messages, and other content you share inside the app may be visible to the people or groups you send them to, depending on the feature you use.
Third-Party Services
We use Expo Push Service, operated by Expo, Inc., to relay push notifications to Apple Push Notification service, also known as APNs, and Firebase Cloud Messaging, also known as FCM. Push payloads contain the notification title, body, and a small data object. No profile data is sent through these push notification relays.
Email is delivered through standard SMTP through our WordPress hosting provider.
We do not use third-party analytics, advertising SDKs, or tracking pixels.
No Sale, Rental, or Cross-App Tracking
We do not sell or rent personal data. We do not use your information for targeted advertising. We do not engage in “cross-app tracking” as defined by Apple’s App Tracking Transparency framework.
Legal Bases for Processing
Where privacy laws require a legal basis, we process your information because it is necessary to provide the APEX Connect service, because we have a legitimate interest in operating a secure private brokerage communication platform, because we need to comply with legal obligations, or because you have provided consent for a specific feature, such as receiving push notifications.
Data Retention
Account data is kept while your account is active.
Deleted posts, comments, and messages are soft-deleted first and are purged from backups within 90 days.
You can request full account deletion by emailing privacy@apexremg.com. We will process account deletion requests within 30 days, unless we need to keep limited information for legal, security, or legitimate business reasons.
Your Choices and Rights
You can edit or delete your own posts, comments, and profile fields directly in the app.
You can opt out of push notifications at any time through your device operating system settings.
You can request a copy of your data, request correction of inaccurate information, request deletion of your account, or ask questions about how your information is used by emailing privacy@apexremg.com.
If you are a California resident, you may have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, use, disclose, or share; the right to request deletion; the right to correct inaccurate personal information; and the right not to be discriminated against for exercising your privacy rights.
If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and obtain a copy of certain personal data, and the right to opt out of certain types of data processing. We do not sell personal data, use targeted advertising, or profile users in a way that produces legal or similarly significant effects.
If you are located in the European Union, United Kingdom, or European Economic Area while using APEX Connect, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to certain processing, and request a portable copy of your personal data.
Children
APEX Connect is restricted to licensed real estate agents and authorized brokerage users, who must be adults. We do not knowingly collect personal data from anyone under 18.
Security
We use HTTPS for data transport. Passwords are hashed using WordPress’s standard wp_hash_password function. The backend uses role-based access control, and REST endpoints are permission-checked on every request.
No system can be guaranteed to be 100% secure, but we take reasonable steps to protect APEX Connect and the information inside it.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice in the app, by email, or through another reasonable method.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, contact us at privacy@apexremg.com.
Mailing address: [INSERT BROKERAGE ADDRESS]